Impact of Outsourcing On Cleaning Service Quality: A Study of The University of Lagos
Ikenwa et al 2019, in their study, carried out a t-test analysis of the “before and after” outsourcing impact on the cleaning quality service in UNILAG. From the analysis of the data obtained, the general perception of the respondents was that outsourcing has positively impacted on the quality of cleaning services in the institution. This has further confirmed the claim that outsourcing as a vertical disintegration strategy has the potential of ensuring improved service particularly when the right service providers are engaged coupled with effective supervision as it is the case in University of Lagos.
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The study, and other related studies in its favor, concludes by recommending that organizations, should give outsourcing of other non-core functions a priority, predicating outsourcing decisions on due diligence, pilot engagements, scaling up of service and quality specifications, strategic evaluation, monitoring and control of the outsourced activity.
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Project work to the credit of: Ikenwa, Kenneth & Olusegun, Bamidele & Solomon, Olusegun. (2019).
IMPACT OF OUTSOURCING ON CLEANING SERVICE QUALITY: A STUDY OF THE UNIVERSITY OF LAGOS. VOL. 5. 40-55. Credit: https://www.researchgate.net/publication/344746687_IMPACT_OF_OUTSOURCING_ON_CLEANING_SERVICE_QUALITY_A_STUDY_OF_THE_UNIVERSITY_OF_LAGOS
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